FAQs

FAQs

Frequently Asked Question

Our team is available via phone, email, and social media to make your shopping experience smooth and stress-free.

Are your products genuine?

Yes. At Fahari Electronics Limited, integrity is one of our core values. We deal exclusively in genuine, authentic, and high-quality electronics and home appliances sourced from trusted manufacturers. Every product you purchase from us is $100\%$ genuine and comes exactly as described.

What does "Fahari" mean?

“Fahari” is a Swahili word that stands for pride, prestige, excellence, and confidence. Our mission is to live up to this name by providing premium technology that brings pride and comfort into your everyday life.

How do I place an order?

Shopping with us is completely seamless. You can place an order 24/7 directly through our website:

Find your preferred item and click the bright orange “Add to Cart” button.
Proceed to Checkout and fill in your delivery details.
Select your payment method and confirm your order.

What payment methods do you accept?

We accept secure mobile money payments including M-Pesa, as well as major credit/debit cards during checkout.

Do you deliver outside Nairobi?

Yes, we offer nationwide delivery across Kenya. Whether you are located in Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, or any other region, we ensure your packages are delivered safely and conveniently right to your doorstep or local collection point.