Effective Date: June 26, 2026

At Fahari Electronics Limited, we value the trust you place in us when sharing your personal information. Your privacy is of paramount importance. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store or interact with us, we collect certain pieces of information to ensure a smooth shopping experience.

Personal Information You Provide:

  • Account & Order Information: Name, billing address, nationwide delivery address, email address, and phone number.
  • Payment Details: We process payments securely through trusted gateways (such as M-Pesa and card processors). We do not store your raw credit card or mobile money PIN details on our servers.

Device & Behavioral Information Collect Automatically:

  • Log Data: Your IP address, browser type, time zone, and information about how you navigate our website (e.g., products viewed, search terms).
  • Cookies: We use cookies, tracking pixels, and similar technologies to remember your preferences, keep items in your shopping cart, and analyze site traffic to improve our user interface.

2. How We Use Your Information

We use the information we collect to power your lifestyle and keep our services “always-on”:

  • Order Fulfillment: To process transactions, organize secure packaging, and coordinate nationwide delivery across Kenya.
  • Customer Support: To answer inquiries, provide updates via phone, email, or WhatsApp, and handle order tracking.
  • Store Optimization: To screen for potential risk or fraud and to improve the speed and layout of our e-commerce platform.
  • Marketing Communications: With your explicit consent, to send you tailored promotions or updates about new innovative appliances.

3. Sharing Your Personal Information

We do not sell your personal data. We only share your information with trusted third-party service providers necessary to complete your retail journey:

  • E-Commerce & Dropshipping Partners: To process your order data and fulfill items directly from verified manufacturers.
  • Logistics & Couriers: To ensure your packages are securely delivered to your exact doorstep or local collection point.
  • Payment Processors: To handle secure, encrypted financial transactions during checkout.
  • Legal Compliance: If required by law, regulation, or to respond to a lawful request for information to protect our rights.

4. Data Security & Retention

Our Commitment to Security We implement robust digital safeguards to protect your personal data against unauthorized access, alteration, or disclosure.

When you place an order through Fahari Electronics Limited, we will maintain your Order Information for our internal records unless and until you ask us to delete this information.

5. Your Rights

Depending on your jurisdiction (including compliance with Kenya’s Data Protection Act), you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the absolute deletion of your personal data from our active systems.

To exercise any of these rights, please contact our support team using the details below.

6. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our operational, legal, or regulatory practices. Any updates will be posted directly to this page with a revised effective date.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Company Name: Fahari Electronics Limited
  • 📍 Physical Address: Gaberone Plaza, 6th Floor, Nairobi, Kenya
  • 📞 Phone: +254 143 144 732
  • ✉️ Email: shopping@faharielectronics.co.ke
  • Operating Support Hours: Monday – Saturday: 8:00 AM – 6:00 PM (Sunday Closed)