Shopping Policy

Effective Date: June 26, 2026

Thank you for choosing Fahari Electronics Limited. We are dedicated to bringing you genuine, innovative, and affordable electronics and home appliances backed by a seamless shopping experience. To ensure absolute transparency and guarantee full compliance with digital merchant standards, this policy outlines our exact rules regarding ordering, payments, and nationwide logistics.

1. Order Placement & Processing Times

24/7 Online Store: Our automated e-commerce platform accepts orders 24 hours a day, 7 days a week.
Active Support Hours: While you can place an order at any time, our customer care and logistics dispatch teams process orders during our standard operating hours:
- Monday – Friday: 8:00 AM – 6:00 PM (08:00 – 18:00)
- Saturday: 8:00 AM – 6:00 PM (08:00 – 18:00)
- Sunday & Public Holidays: Closed (Support is offline)
Next-Business-Day Processing: Any orders placed on Sunday or outside our active operating hours will be prioritized and processed first thing on the next business morning.

2. Secure Payment Methods

To guarantee a secure checkout experience and protect your financial privacy, we utilize fully encrypted payment gateways. We accept:

Mobile Money: Safaricom M-Pesa.
Cards: Major credit and debit cards.

🔒 Security Guarantee: For your safety, we do not store your raw credit card numbers or mobile money PIN details on our servers.

3. Nationwide Shipping & Delivery Fees

We provide reliable nationwide delivery across Kenya to bring modern home solutions straight to your doorstep or local collection point.

Shipping Fee structure

Flat Rate Delivery: We charge a clear, fixed flat rate of 500 KES for shipping to any destination within our delivery coverage zone. This fee is automatically calculated and visible in your shopping cart before you authorize payment. There are absolutely no hidden delivery surprises at checkout.

Estimated Delivery Timelines

Once your payment is confirmed and dispatched from our Nairobi hub, your order will align with the following estimated schedules:

Region	Estimated Timeline	Delivery Type
Nairobi & Environs	Same-day or Next-day	Doorstep / Office Delivery
Rest of Kenya (Mombasa, Kisumu, Nakuru, Eldoret, etc.)	24 to 48 Hours	Courier / Local Collection Point

4. Delivery Coordination & Tracking

Active Notifications: Once your order has been packed and handed over to our verified third-party courier partners, our active Nairobi support team will reach out to you via phone call or WhatsApp.
Delivery Confirmation: We will provide tracking updates and coordinate the exact timing to ensure your items are delivered safely.
Risk of Loss: The risk of damage, loss, or theft transitions to the buyer once the package has been successfully delivered and signed for at your designated delivery location.

5. Order Cancellations & Modifications

Before Dispatch: You can request changes to your delivery address or cancel an order entirely free of charge, provided you contact our customer support line before the item officially leaves our fulfillment facility.
After Dispatch: Once an item has been securely packaged and transferred to our courier network, the order cannot be altered, redirected, or canceled mid-transit.